These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. When placing an order you will be asked to check a box marked 'I have read and agree to the Terms and Conditions' in doing so you will be accepting these Terms and Conditions and the "Order and Returns Information". If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions or the Order and Returns Information please contact our Customer Service Representatives by e-mail, or call us on 01206 832650 between 9am-4pm Monday to Friday. Please note that all calls to our Customer Services Representatives will be charged at the standard rate (BT users only, other network charges may vary).
"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the website; "Product Description" means a product displayed for sale on the website; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Bowens International Ltd; "Website" means the website located at www.bowensdirect.com or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this website.
Terms and Conditions for Use of the Website
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
We may modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
We may change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place at any time.
When you shop on this Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the products you clicked on, and any search terms that you entered on our Website. We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.
We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Bowens International Ltd by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the “unsubscribe” link in any email, by e-mailing us or telephoning us on 01206 832650 between 9am and 4pm Monday to Friday.
Your personal information may be disclosed to other businesses and to reputable third parties in order to process your order. Bowens International requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place at any time. We will not release your personal information to any company outside of Bowens International Ltd for marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our competitions, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a competition, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe at any time by following the unsubscribe link in any email received.
You warrant that: The personal information which you are required to provide when you register as a customer is true, accurate, current and compete in all respects; and you will notify us immediately of any changes to the personal information by contacting our Customer Service Representatives by email or by calling us on 01206 832650 between 9am and 4pm, Monday to Friday. You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
You agree to fully indemnify, defent and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, loses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Customer Service Manager, Bowens International Ltd, Gilberd Court,
Essex, CO4 9WN.
Purchase of Products
In so far as it is in our power to do so, we will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
See our Orders and Returns Information that is incorporated into these conditions for more information.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from bowensdirect.com.
When your product is shipped from our warehouse we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancel an order instructions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by bowensdirect.com. If you do require any information regarding orders you have placed with bowensdirect.com please write to us at the following address:
Bowens International Ltd,
Gilberd Court, Colchester,
Essex, CO4 9WN.
Contract Cancellation Under the Distance Selling Regulations
Please note that, if you are contracting as a consumer, you are entitled to cancel this contract if you wish provided that you exercise your right and notify us no longer than 14 working days after the day you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. Please follow the procedure set out in the Order and Returns Information.
Please note that your right to return products does NOT apply to bespoke goods made to your specification unless they are faulty.
Description of Products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery charges, warranties, and after-sales service.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
All products are covered by a two-year warranty against any faulty design, materials and workmanship.
If a product does not work on arrival, or up to a maximum period of four weeks from the date of dispatch of the product, it should be returned to the dealer/retail outlet from where is was purchased for exchange (subject to stock availability). If the faulty unit was part of a kit, the dealer/retailer may choose to only replace the unit and not the entire kit.
Alternatively the dealer may offer to repair the unit as soon as possible at no charge.
If neither an exchange nor repair is possible for the faulty unit, then a full refund may be made.
If a warranty fault occurs after the initial four-week period (and within the maximum two year warranty period), then the unit should be returned to the dealer, who will arrange to repair the unit as soon as possible, at no charge.
Consumables on all Bowens products are not covered by this warranty unless such damage arises from a material or manufacturing defect in the case of capacitors and Travelpak batteries, which are covered for one year from point of purchase; other consumable parts, such as those made of glass (e.g. flashtubes, modelling lamps and glass covers) are specifically excluded.
Should a unit be returned at any time within the two year warranty period, and it is judged to have experienced any of the following;
Failure to follow working instructions correctly, accidental or willful damage, misuse, alteration or repair by a non authorised Bowens service/repair centre, then the warranty will be deemed invalid and any repairs required will be payable by the owner.
The dealer, in advance of undertaking any work that may be required, should notify the cost of any repairs to the owner.
No warranty repairs can be undertaken to any units without proof of purchase.
All warranty repairs or returns must be conducted with the dealer from where the product was purchased.
Other terms and conditions may be applicable in specific countries, if stated at the time of purchase.
Promotional discount codes offered by bowensdirect.com are valid only for use as part of a purchase made via bowensdirect.com, unless otherwise stated, such promotional discounts are not valid for use as part of a purchase in any other Bowens retailer.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
Save for the two year warranty incorporated into these Conditions, we disclaim to the fullest extent permissible under applicable law, any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Notwithstanding the foregoing our liability for any losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Products supplied by us.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Bowens International and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Bowens International Ltd is Gilberd Court, Colchester, Essex, CO4 9WN.
Terms and Conditions for Repairs of Bowens Products
Whether you need emergency service or routine periodic maintenance on your Bowens equipment, we are eager to give you personal and prompt service. Our professional service technicians are dedicated to making service and repair a pleasant experience.
Before sending your equipment for repair we invite you to call our service department for a remote diagnosis. This step will often save the time and expense of shipping and return.
Repairs should be packed appropriately for transport, taking particular care to protect the flash tube and modelling bulb. We cannot be held responsible for any transit damage done to units en-route.
We cannot accept responsibility for deterioration of batteries or cells left in equipment received for repair.
Letter of Explanation & Proof of Purchase
Be sure to write a letter indicating the specific nature of the problem or service requested. Please be clear. The more information we have, the better able we will be to service your equipment properly.
Please check carefully that all equipment sent to us is listed on the accompanying paperwork. We cannot be held responsible for any errors.
Equipment returned for repair under warranty must be accompanied by a copy of the original sales docket or some other proof of purchase. Should the repair turn out not to be covered by the warranty we will contact you before any work is carried out.
Estimates are valid for 28 days; should you refuse this estimate or fail to accept it within 28 days a handling charge of £30.00+VAT must be paid before your equipment can be returned unrepaired.
Unconfirmed estimates will be returned unrepaired after a further 7 days to Bowens account holders with an invoiced charge comprising of the handling fee, shipping and VAT.
Products with impact damage require individual estimates and may be subject to re-estimate once the extent of damage has been determined through disassembly and examination.
Repaired equipment is subject to a 90 day limited warranty, covering only re-repair if necessary and not consequential damages.
You must notify us of any problems with your returned order within 48 hours of delivery. This includes but is not limited to missing, broken or incorrect items. If your package arrives damaged, please sign for it as damaged, photograph the packaging and contact us within 48 hours.
Shipping to mainland Britain is charged at our standard UPS next-day delivery rate (£15+VAT).
Additional charges will apply for shipping to other areas of the United Kingdom and for extra-heavy shipments. In this event, we will notify you of the charges prior to dispatch.
All repairs are shipped on receipt of payment unless you have an open account with us, in which case your normal payment terms will apply.
Non-warranty repairs paid for by cheque or bank transfer will only by dispatched once the funds have cleared.
Goods remaining unpaid for and uncollected after 3 months may be sold to recover our costs in accordance with the provisions of the Interference with Goods Act 1977.
Where to Send Repairs
All products purchased from or distributed by Bowens International Ltd should be sent directly to our national service headquarters:
Bowens Service Department, Gilberd Court, Colchester, Essex, CO4 9WN.
Tel: 01206 832650 (Option 2).
Every Bowens product is covered by a 2-year warranty from the date of purchase from an authorised
Bowens dealer in the United Kingdom.
For more detailed information visit Bowens.co.uk/warranty
These terms and conditions are in addition to your statutory rights.
We reserve the right to change this policy; please check our website for the latest version.